Our Approach to Backup Power: Built Around Real-World Reliability
At Osburn Services, we don’t just install generators—we help customers plan for, maintain, and respond to real-world power situations.
Our work is built around three levels of power reliability:
The most important part of any backup power system happens before installation.
We help homeowners and businesses:
- Design systems that match real power needs
- Plan for proper electrical and gas integration
- Avoid common issues that lead to system failures later
The goal is simple:
give you confidence and peace of mind before an outage ever happens.
Once your system is installed, keeping it running properly over time is just as important.
We provide:
- Routine maintenance and inspections
- System monitoring and performance checks
- Service and troubleshooting across multiple generator brands
Because a backup system only matters if it works when you need it.
When the power goes out, the situation changes quickly.
In some cases, we can help diagnose and resolve issues right over the phone.
In others, we dispatch a technician to respond as quickly as possible.
During major outages and storms, demand can be overwhelming—but our focus stays the same:
help as many customers as we can, as quickly as we can, when they need it most.
AUTHORIZED DEALERS FOR THE INDUSTRY'S BEST NAMES
We install and service industry-leading generators from Generac, Kohler, Cummins, and Briggs & Stratton— brands known for durability, innovation, and long-term performance. These systems are built for Michigan’s toughest conditions and supported by smart features and quiet operation.
More Than Installation—A Complete Power Reliability Strategy
Backup power isn’t a one-time project. It’s an ongoing system that requires:
- Planning
- Proper installation
- Long-term support
- Fast response when issues arise
That’s what Osburn Services is built to provide.
Eric Osburn | Owner, Osburn Services
Eric Osburn is a licensed electrical contractor and the founder of Osburn Services, known for his hands-on expertise in backup power systems and his ability to help customers navigate real-world power outages.
At the core of Eric’s approach is a simple mindset: always be prepared.
He’s built his career around helping homeowners and businesses get through emergency power situations, whether that means planning ahead, troubleshooting an issue over the phone, or responding when something goes wrong.
With over 20 years of experience in electrical and HVAC systems, Eric combines technical skill with practical problem-solving to design and support backup power systems that work when they’re needed most.
Major Successes & Projects:
- Successfully installed thousands of generators across Michigan, powering homes, hospitals, and businesses
- Led power solutions for major commercial projects, ensuring critical backup power for key industries
- Built Osburn Services into a trusted name in Michigan, known for reliability and exceptional service
- Expanded service offerings to carry major brands
From Small Operation to Specialized Team
Osburn Services began as a one- to two-person operation, handling everything from estimating and installation to service and support.
Today, the company has grown into a multi-division team, including:
- Certified generator technicians
- HVAC specialists
- Dedicated service and scheduling support
- Cross-trained field staff for flexibility and responsiveness
This structure allows the team to respond quickly and support customers across installation, maintenance, and emergency service.
Sandy Osburn – Operations
- Leads business operations and internal processes
- Supports long-term company growth and organization
- Key contributor to company development from the beginning
Jared – Service Department Lead
- Leads generator service department operations
- Supports system innovation and internal technology development
- Oversees generator monitoring and service processes
Cindy – Customer Support & Scheduling
- Manages customer communication and scheduling
- Coordinates service appointments and project timelines
- Ensures smooth customer experience from start to finish
Danielle – Permitting & Compliance
- Oversees permitting and regulatory compliance
- Coordinates inspections and local code requirements
- Ensures projects meet Michigan standards
Chuck – Purchasing & Logistics
- Manages purchasing and material procurement
- Coordinates equipment and supply logistics
- Supports efficient project execution
Installation Team – Electrical & Gas Specialists
- Licensed electrical installation professionals
- Gas piping specialists for generator systems
- Ensure safe and compliant system integration
Generator Technicians
- Certified generator service and installation specialists
- Experience across Generac, Cummins, Kohler, and Briggs & Stratton
- Handle diagnostics, maintenance, and warranty work
HVAC Team
- Specialized in heating and cooling systems
- Supports generator customers with HVAC services
- Expanding division with dedicated technicians
All Team Members
- Cross-trained across multiple service areas
- Support both residential and commercial projects
- Focused on reliability, flexibility, and consistent service quality
Our Mission
Power Always On
We focus on delivering reliable power solutions by putting customer satisfaction first, meeting expectations, and doing whatever it takes to get the job done.
Growth has been intentional and built on a simple principle: master one system completely before moving to the next.
Osburn Services began by focusing exclusively on a single generator platform. That meant going beyond installation to develop full capabilities in:
- Service and maintenance
- Troubleshooting and diagnostics
- Warranty support
Only after building that depth of expertise did the company expand.
- Starting with Generac systems
- Expanding into Cummins
- Adding Kohler
- And most recently, Briggs & Stratton
Each addition followed the same standard—ensuring the team could fully support the product at every stage, not just install it.
While the company has grown, the core approach hasn’t changed:
- Do not expand faster than you can support
- Understand systems beyond installation
- Prioritize long-term reliability over quick sales
This commitment to depth is what allows Osburn Services to diagnose issues faster, support systems longer, and deliver a level of reliability that goes beyond the initial install.
Many generator companies focus on selling equipment. Osburn Services focuses on supporting the system for its entire lifecycle—from installation to service to long-term performance.
That difference shows up when it matters most: when the power goes out and the system needs to work.
Osburn Services Timeline
Built on Experience. Grown with Purpose.
Eric Osburn begins his career in the electrical and HVAC trades, building hands-on experience in the field.
The point of using dummy text for your paragraph is that it has a more-or-less normal distribution of letters. making it look like readable English.
First major generator partnership, establishing a foundation in installation, service, and warranty support.
Transitioned from independent work into an established company, laying the groundwork for future growth.
Became a Cummins dealer after developing full expertise with Generac systems.
Added electrical contracting licensing, reinforcing full-system authority across electrical and mechanical work.
Expanded generator offerings while maintaining a “master before expanding” approach.
Increased involvement in the local business community and regional partnerships.
Moved into a new facility in Milford, Michigan to support a growing team and operations.
Continued expansion of generator expertise across major industry brands.
Launched a dedicated HVAC division to provide more comprehensive system support for customers.
Extended operations into Northern Michigan to better serve residential and commercial customers.
What began as a one- to two-person operation has grown into a structured team with:
- Certified generator technicians
- HVAC specialists
- Dedicated service and support staff
- Cross-trained team members for flexibility
All built around one mission:
Power Always On.
We are always in search of talented and driven individuals to join our team!
Giving Back: Supporting Our Community Through WHMI Cares
At Osburn Services, we believe that being a reliable part of our community goes beyond keeping the lights on—it means stepping up when our neighbors need us most. That’s why we were proud to sponsor WHMI’s first-ever “WHMI Cares” Radiothon on October 9, 2025.
This incredible 13-hour event raised over $52,000 for four essential nonprofits serving Livingston County:
- Livingston County United Way
- The Salvation Army of Livingston County
- Gleaners Community Food Bank
- LACASA
From providing shelter and meals to assisting victims of domestic violence and helping families regain stability, these organizations make a difference every single day. It was an honor to stand beside them—and WHMI—to support the important work they do.
As a local company, we’re committed to giving back to the community we call home. Supporting the Radiothon was just one way we show that commitment. We don’t just serve Livingston County—we live here, raise our families here, and care deeply about the people who make this community so special.
We’re grateful to WHMI, the other sponsors, and everyone who tuned in or donated. Together, we proved that when Livingston County comes together, we can accomplish something truly powerful.
Work With a Team That is Always Prepared
If you’re considering a backup power system, the goal isn’t just installation—it’s reliability.
Osburn Services helps you plan, install, and maintain a system that performs when it matters most.
In memory of Chris Leonard — a valued teammate, a trusted friend, and a part of the Osburn family.
Service Area
Contact
