Terms of Service and Policies
Welcome to Osburn Services! We’re committed to providing reliable generator sales, installation, and service across Michigan. By accessing our website or working with us, you agree to the terms outlined below. Please read them carefully. If you have any questions, feel free to contact us directly.
1. Acceptance of Terms
By using our website or services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.
2. Services Provided
Osburn Services offers generator sales, installation, maintenance, and repairs for residential and commercial customers throughout Michigan. We aim to provide accurate information and high-quality service, but we reserve the right to update or modify our offerings at any time.
3. Appointments and Service Calls
- All service calls must be scheduled in advance.
- Cancellations must be made at least 24 hours before your scheduled appointment.
- Emergency service is available for an additional fee.
- If our technicians cannot access your property at the scheduled time, a trip fee may apply.
4. Payments and Billing
- Payment is due at the time of service unless otherwise agreed upon in writing.
- We accept major credit cards, checks, and financing options through approved third-party lenders.
- Late payments may be subject to additional fees.
- Quotes and estimates are valid for 30 days unless otherwise stated.
5. Warranties and Guarantees
- All new generators are covered by the manufacturer’s warranty.
- We honor all applicable warranty terms and assist with claims when possible.
- Labor warranties may vary by service and will be outlined in your service agreement.
- Warranties do not cover damage due to misuse, lack of maintenance, or acts of nature.
6. Website Use and Content
- All content on this site is for informational purposes only and may be updated or changed at any time.
- You may not reproduce, copy, or redistribute any part of the website without written permission.
- We are not responsible for the content of external websites linked here.
7. Privacy Policy
Your privacy matters to us. Any personal information you provide (name, phone number, email, etc.) will only be used to provide service and support. We never sell or share your data with third parties without your consent, except as required by law.
For more details, view our full Privacy Policy.
8. Limitation of Liability
Osburn Services is not liable for any damages arising from the use or inability to use our website or services, including indirect or incidental damages. Our liability is limited to the maximum extent permitted by law.
9. Changes to Terms
We may update these terms from time to time to reflect changes in our services, the law, or customer feedback. The most current version will always be posted here. Your continued use of our website and services means you accept the revised terms.
Privacy Policy
Your trust is important to us. Here’s how we handle your personal information:
Information We Collect
- Name, address, phone number, email
- Service history
- Website usage data (via cookies and analytics tools)
How We Use Your Information
- To schedule and complete service
- To send updates, invoices, or reminders
- To improve our website and customer experience
- To comply with legal requirements
Data Protection
- We use secure systems to store your data.
- Access is limited to authorized staff.
- You can request to update or delete your data at any time.
Cookies
We use cookies to improve your browsing experience and analyze website traffic. You can disable cookies through your browser settings if you prefer.
Contact Us
If you have questions about these terms or your privacy, please reach out:
Osburn Services
Phone: 877-867-5711
Email: info@osburnservices.com
Address: 2530 E Buno Rd, Milford, MI 48381